Thank you for taking the time to read our Terms and Conditions. We know these sound a bit “legal” – that’s because they are! Our goal is transparency, fairness, and professionalism, so you know exactly where you stand when working with us.
By engaging with 12Twelve Designs in any capacity — including via quotation approval, payment of deposit, written agreement, or verbal confirmation — you agree to be bound by the terms below.
Definitions
For clarity:
- “12Twelve Designs”, “we”, “us”, or “our” refers to the service provider.
- “Client”, “you”, or “your” refers to the individual or business engaging 12Twelve Designs for services.
- “Services” include all offerings such as graphic design, branding, website development, social media content, marketing material, dirt bike graphics and custom decals, laser cutting/engraving, digital marketing, SEO, label and sticker printing, paper-based printing, and promotional branding.
- “Cost Estimate” refers to the quotation issued for Services.
- “Statement of Work” means the detailed description of Services upon approval of the Cost Estimate.
- “Agreement” means these Terms and any associated accepted Cost Estimate or project brief.
- “T&Cs” means these Terms and Conditions.
Cost Estimates & Appointment
- All quotes are valid for 14 days, unless stated otherwise.
- Quotes are based on a preliminary brief. Changes to the scope may affect the pricing.
- Acceptance of a quote (verbally, by email, or by deposit payment) constitutes a formal engagement.
- A 70% deposit is required before work begins on most projects.
- Any additional expenses (e.g., premium fonts, stock photos, plugins) will be quoted for and approved before proceeding.
Payment Terms
- Final payment is due on delivery, prior to handover of final assets or website launch, unless otherwise agreed.
- Payment is to be made via EFT in ZAR to our bank account in South Africa. Cash deposits may incur additional fees.
- Late payments may incur interest at the maximum rate permitted by law.
- No final files, live websites, or editable assets will be released without full payment.
Revisions, Scope and Additional Work
- Cost Estimates typically include 2–3 rounds of revisions, depending on the project.
- Additional revisions or work outside the agreed scope will be quoted separately.
- Significant changes during the process may require a new quote or Statement of Work.
Intellectual Property
- All rights remain with 12Twelve Designs until full payment is received.
- Upon full payment, you receive the rights to use the work for its intended purpose.
- Editable files (e.g. AI, PSD) are not included unless agreed in writing.
- You warrant that all materials supplied by you are free of copyright restrictions and grant us the right to use them for the project.
- We reserve the right to showcase completed work in our portfolio or promotional content, unless otherwise requested in writing.
Domains, Hosting & Websites
- Website packages do not include domain or hosting fees, unless explicitly stated.
- If 12Twelve arranges domain or hosting on your behalf, you remain responsible for renewal and payment.
- We are not liable for downtime, security breaches, or performance issues linked to third-party hosting providers.
- Any third-party plugin purchases or licensing costs are the client’s responsibility.
Advertising & Digital Marketing
- Advertising spend (e.g. Google Ads, social media) is payable upfront.
- We will never promote content without your written approval.
- Overspending due to platform billing cycles will be added to the next invoice or deducted from future budget.
- Unused advertising budget will be returned at the end of the campaign or service period.
Turnaround, Feedback & Delays
- Project timelines are estimates and depend on timely client feedback.
- Delays in providing feedback, content, approvals, or instructions will affect delivery times.
- We are not liable for delays resulting from client-side hold-ups or scope changes.
Printing, Branding & Product Supply
Printing Services
12Twelve Designs offers printing services including:
- Paper-based products (flyers, business cards, brochures, posters)
- Stickers, labels, dirt bike graphics, product decals
- Vinyl, domed and contour-cut label printing
- Heat transfer prints and custom-cut vinyl decals
All print orders require:
- Written approval of artwork
- Full payment upfront prior to production
We are not responsible for:
- Colour variations due to screen vs print difference
- Delays due to third-party courier or supplier issues
- Typos or layout issues after final client approval
Delivery is available nationwide via courier. You are responsible for providing correct delivery details. 12Twelve Designs is not liable for courier delays, damages or non-delivery caused by the courier provider.
Branded Products (Client-Supplied or Supplied by Us)
We offer branding on various items, including:
- Apparel, uniforms, race jerseys
- Mugs, bottles, bags, and promotional gifts
- Signage, packaging, and boxes
If using your own items:
- We are not liable for damage, discolouration or branding failure due to unknown materials or coatings.
- You assume full responsibility for suitability and condition of the items.
If we supply the branded product:
- You will approve the product and printing method before production.
- Minimum quantities and supplier lead times may apply.
- Once branding is applied, products cannot be returned or refunded unless defective.
Termination & Cancellation
- You may cancel a project with written notice. We will invoice for work completed to date.
- Deposits are non-refundable if any work has commenced.
- For ongoing services (e.g. retainers), 30 days written notice is required to cancel.
Confidentiality
Both parties agree to keep any sensitive business or personal information confidential. This includes pricing, strategies, designs not yet published, and login details. Exceptions apply where legally required.
Website Warranty & Bugs
- Websites include a 30-day post-launch warranty to fix any bugs directly related to development.
- Requests beyond this period, or unrelated to original scope, will be quoted as new work.
- 12Twelve Designs is not liable for plugin incompatibility or third-party software after delivery.
Third Parties & Subcontractors
- We may work with trusted subcontractors, freelancers, or suppliers where necessary.
- All third-party services are subject to their own terms, and we are not liable for their actions.
Liability & Indemnity
- We will not be held responsible for data loss, downtime, missed deadlines, or indirect damages caused by third-party failures, hacks, hosting issues, or force majeure.
- You indemnify us against claims related to copyright infringement, illegal use of content, or any issues caused by materials you provided.
Restraint & Poaching
You agree not to solicit or hire any 12Twelve Designs team members (freelance or permanent) for a period of 12 months after your last engagement without our written consent.
Breach
If either party breaches these Terms and fails to remedy the breach within 7 days of written notice, the aggrieved party may cancel the project and claim reasonable damages.
Jurisdiction
These Terms are governed by the laws of South Africa, and any legal disputes shall be handled by a court with appropriate jurisdiction in the Republic of South Africa.
Updates & Changes
We reserve the right to update or amend these Terms and Conditions at any time. The latest version will always be available at www.12twelve.co.za/terms or provided upon request.
Contact Us
12Twelve Designs
Email: info@12twelve.co.za
Phone: +27 (0)82 338 9077
Website: www.12twelve.co.za
