At 12Twelve Designs, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable privacy regulations.
Who we are
12Twelve Designs is a South African-based creative studio offering services in design, web development, branding, social media content, and digital marketing.
Contact Details:
Email: info@12twelve.co.za
Phone: +27 (0)82 338 9077
Website: www.12twelve.co.za
What Personal Information We Collect
We may collect the following personal information:
- Full name
- Contact information (email, phone number)
- Business name
- Billing and delivery address
- Website usage data (via cookies or analytics tools)
- Any other information you provide via our contact forms, WhatsApp, or email
We only collect information that is relevant and necessary for the services we provide.
How We Collect Your Information
We collect personal data when:
- You contact us via our website, social media, or WhatsApp
- You fill out forms on our website or through service agreements
- You subscribe to our mailing list or request a quotation
- You interact with us during a project or client relationship
Why We Collect Your Information
We use your information to:
- Communicate with you
- Provide you with our design and digital services
- Send estimates, invoices, and project deliverables
- Respond to queries or customer support requests
- Improve our services and your experience
- Meet our legal and regulatory obligations
How We Store and Protect Your Information
Your data is securely stored using encrypted systems, password protection, and trusted third-party platforms for project management and communication.
We retain your personal data only for as long as necessary to fulfil our services or comply with legal requirements. Once no longer required, your data will be deleted or de-identified.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your data with:
- Service providers (e.g. web hosting, invoicing systems, email platforms)
- Legal or regulatory authorities when required by law
All third parties are contractually obligated to keep your data secure and confidential.
Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Withdraw consent for the use of your information
- Object to processing under certain circumstances
- Lodge a complaint with the Information Regulator
To exercise your rights, contact us at info@12twelve.co.za
Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies & Website Tracking
Our website may use cookies and third-party tools (like Google Analytics) to track user interaction, improve functionality, and enhance your experience.
You may disable cookies through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Policy Updates
We reserve the right to update this Privacy Policy as needed to reflect legal or operational changes. Updates will be posted on our website with the revised date
Contact Us
If you have questions or concerns about your data or this policy, please contact us:
12Twelve Designs
Email: info@12twelve.co.za
Phone: +27 (0)82 338 9077
Website: www.12twelve.co.za
